We work on a personal level with you to get the best experience possible. You may return most new, unopened items within 30 days of delivery for a full refund. We typically don't except returns for partially used, open damaged items, unless it's and error on our part or in shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We record the packaging and mailing of each item for 30 days for quality assurance and safety. We are an honest company and want to catch human error, even if it's from our end. We take claims seriously and want to make sure that each person is treated fairly in their return process.
You will receive your refund upon returned product/products with agreed return policy. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request. In most cases, right away.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Free Shipping on orders over $50 anywhere is the U.S.
We offer free shipping to anywhere within the US. Some international shipping may be reduced, but we are not responsible for additional fees that may be required for international shipping.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. You are responsible for your countries customs, restrictions and policies, but we will do our best to accommodate any issues we can.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound and/or ounce.